Returns
Returns and refunds
If the sleeve is not right for you, we will help you sort it out.
Time window
You can request a return within 30 days of delivery.
Condition
The sleeve should be unworn, unwashed and in its original packaging.
Try it on indoors to check the fit, but please do not train in it before deciding.
How to start a return
Message support with your order number and what you would like to do.
We reply within 1 to 2 business days with the return address and the next steps.
Return shipping
Return shipping is paid by the customer unless the sleeve arrived damaged or faulty.
Refunds
Once the return reaches us and passes inspection, we refund the order total to the original payment method.
Refunds are issued through our Wix checkout, and your bank may need a few business days to show the credit.
Wrong size
Ordered the wrong size? Contact support. Where stock allows, we can arrange an exchange for a different size or leg.
Damaged or faulty
If the sleeve arrives damaged, message support with your order number and a photo, and we will send a replacement or refund.
AeroStride sleeves are support accessories, not medical devices. This page describes how the store handles orders and data. Questions? Contact support and we will help.